FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is Petit Palace Puerta del Sol?

  Located in Madrid, the Petit Palace Puerta del Sol is a modern and comfortable hotel for travelers like you, offering all the necessary services for a perfect stay.

• What category does Petit Palace Puerta del Sol belong to?

  Petit Palace Puerta del Sol is a 3-star hotel, offering all the services for a comfortable stay in the center of Madrid.

• Who is Petit Palace Puerta del Sol oriented towards?

  The hotel accommodates all kinds of travelers, particularly known for its comprehensive range of services and facilities for families with children, couples, friend groups, and business travelers.

• Is Petit Palace Puerta del Sol suitable for families with children?

  Petit Palace Puerta del Sol, a family-friendly hotel, offers numerous family services like cribs, high chairs, kids' gifts, children's breakfasts, and baby sitter (additional cost)...discover Petit Palace's family-oriented hotels.

• What are the check-in and check-out times at Petit Palace Puerta del Sol?

  Check-in at Petit Palace Puerta del Sol is at 3:00 PM, and check-out is at 12:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace Puerta del Sol?

  Yes, Petit Palace Puerta del Sol allows early check-in if there's availability. Contact the reception team to inquire about entering your room earlier.

• Can you stay in Petit Palace Puerta del Sol after checking out?

  Guests can hang out in the hotel's common areas at Petit Palace Puerta del Sol. Additionally, there's luggage storage at the reception for safekeeping while exploring the city until the last minute.

• If I arrive early at Petit Palace Puerta del Sol, can I enjoy the facilities?

  Welcome to Petit Palace Puerta del Sol. If you arrive early, enjoy the common areas and facilities until your room is ready. Contact the reception team to explore the hotel's services and facilities.

• Can I store my luggage before check-in or after check-out at Petit Palace Puerta del Sol?

  Absolutely, Petit Palace Puerta del Sol takes care of your luggage in the storage. Contact our reception staff to manage your bags before check-in and after check-out.

• Does Petit Palace Puerta del Sol serve a buffet breakfast?

  The delightful breakfast at Petit Palace Puerta del Sol is served buffet-style, offering a variety of sweet and savory options, including items for children.

• Are there dining options available for people with food intolerances at Petit Palace Puerta del Sol?

  Yes, Petit Palace Puerta del Sol offers a buffet breakfast with various options for guests with allergies or intolerances, such as gluten-free products, vegan options, healthy food, or lactose-free milk. Contact the dining team to discover the available food and beverage options.

• Does Petit Palace Puerta del Sol have a restaurant?

  Petit Palace Puerta del Sol doesn't have a restaurant on-site, given its prime location in the center of Madrid, offering a wide range of restaurants close to the hotel. However, we have a breakfast lounge available.

• Is breakfast complimentary at Petit Palace Puerta del Sol?

  You can stay at Petit Palace Puerta del Sol with or without included breakfast. If you've chosen accommodation without breakfast, there's an option to enjoy breakfast for an additional cost.

• What are the breakfast hours at Petit Palace Puerta del Sol?

  Enjoy your breakfast at Petit Palace Puerta del Sol from 7:30 AM to 10:30 AM on weekdays and until 11:00 AM on weekends.

• Are cots available in the rooms at Petit Palace Puerta del Sol?

  Yes, Petit Palace Puerta del Sol caters to families and provides baby cribs. Request a crib in your reservation or at the reception, and we'll arrange it in your room for your baby's comfortable rest.

• Does Petit Palace Puerta del Sol offer laundry service?

  Yes, Petit Palace Puerta del Sol offers a laundry service for cleaning your clothes during your stay. Contact our reception to know about the laundry service conditions: delivery times and additional costs.

• What types of rooms does Petit Palace Puerta del Sol have?

  At Petit Palace Puerta del Sol, you'll find double rooms, superior rooms with views of Puerta del Sol, triple rooms, and quadruple rooms with a terrace.

• Are there safes in the rooms at Petit Palace Puerta del Sol?

  Yes, all rooms at Petit Palace Puerta del Sol have a safe available for your use.

• Are hairdryers available at Petit Palace Puerta del Sol in the rooms?

  Yes, all rooms at Petit Palace Puerta del Sol have a hairdryer available in the bathroom.

• Are there minibars or refrigerators in the rooms at Petit Palace Puerta del Sol?

  Yes, all rooms at Petit Palace Puerta del Sol have a minibar where you can keep drinks, food, or items that need refrigeration.

• Is Petit Palace Puerta del Sol a pet-friendly accommodation?

  Yes, Petit Palace Puerta del Sol is a pet-friendly accommodation for dogs and cats, among other pets.

• Are pets allowed in the rooms at Petit Palace Puerta del Sol?

  Yes, Petit Palace Puerta del Sol is a pet-friendly hotel, and you can stay with your pet in the room you reserve.

• Is there a cost for accommodating pets at Petit Palace Puerta del Sol?

  No, Petit Palace Puerta del Sol is a pet-friendly hotel without an additional cost if you book from the official website. However, if you book through another website, the cost per stay is €25.

• What pet services does Petit Palace Puerta del Sol offer?

  At Petit Palace Puerta del Sol, we have water and food bowls, as well as a bed for your pet.

• In what languages is reception attended at Petit Palace Puerta del Sol?

  At Petit Palace Puerta del Sol, our reception team will assist you in Spanish, English, French, German and Portuguese.

• What services does Petit Palace Puerta del Sol offer at reception?

  At Petit Palace Puerta del Sol, we offer standout services such as Wi-Fi internet, laundry facilities, complimentary bike rentals, MIFI devices, and tourist information, among other services.

• What is the smoking policy at Petit Palace Puerta del Sol?

  Smoking is not permitted in the rooms at Petit Palace Puerta del Sol; it's a smoke-free hotel.

• Is Petit Palace Puerta del Sol a hotel committed to environmental sustainability?

  Yes, Petit Palace Puerta del Sol is committed to environmental management with programs for energy efficiency, water conservation, waste reduction, and sustainable sourcing.

• Do the rooms at Petit Palace Puerta del Sol have free Wi-Fi?

  The Wi-Fi internet connection at Petit Palace Puerta del Sol is entirely free for our travelers, providing quality internet in both rooms and common areas.

• What parking options does Petit Palace Puerta del Sol offer?

  At Petit Palace Puerta del Sol, we do not have our own parking facilities, and it is not easy to park as we are located on a pedestrian street. However, we offer discounts at nearby parking garages. Please contact us at the reception for more information.

• Are there accessible rooms for people with disabilities at Petit Palace Puerta del Sol?

  There are accessible rooms at Petit Palace Puerta del Sol with spacious areas and adapted bathrooms for people with disabilities. Please ask at the reception for more information.

• Are there discounts for returning guests at Petit Palace Puerta del Sol?

  At Petit Palace Puerta del Sol, you get benefits from your first stay by being part of The Tripster Club, where you can enjoy a 10% discount at any of our ICON Hotels and PETITPALACE HOTELITY. Accumulate bookings and earn discounts on your subsequent stays, dining, and access to premium services. I want to be a Tripster!