FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Puerta del Sol?

    At the Petit Palace Puerta del Sol we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace Puerta del Sol a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Puerta del Sol is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace Puerta del Sol once I have checked out?

    Yes, the Petit Palace Puerta del Sol allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What interesting places are close to the Petit Palace Puerta del Sol?

    Puerta del Sol is the starting point for countless routes and adventures through Madrid, and a must-visit area in the capital of Spain. Our hotel is just a few steps away at Calle del Arenal 4, the popular pedestrian street, always full of people 🚶‍♂‍🚶‍♀‍🤸‍♂‍🚲, which connects the Royal Theatre in Plaza de la Ópera with Puerta del Sol. Parallel to Calle Mayor, where Plaza Mayor and the San Miguel Market are found, is the privileged location of Petit Palace Puerta del Sol. More central...🎯 would be impossible.

    Puerta del Sol will allow you discover Madrid de los Austrias which includes the Royal Palace and Sabatini Gardens as must-visit attractions, the streets of Preciados and Carretas, a wide range of bars and restaurants in the neighbouring area of Barrio de las Letras...you certainly won’t miss a beat staying so close to Kilometre Zero in Spain.

  • What entertainment options does the Petit Palace Puerta del Sol offer?

    The Petit Palace Puerta del Sol offers you some special services such as bicycle rental, MIFI, wifi, healthy breakfast buffet, 24 hour reception, meeting room, lobby

  • Does the internet Wi-Fi connection have any cost at the Petit Palace Puerta del Sol ?

    Clients' internet connection is free at the Petit Palace Puerta del Sol. In addition, our hotel in Madrid offers a MIFI service, internet with free data throughout the city.

  • Is the Petit Palace Puerta del Sol adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Puerta del Sol hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What kind family travelers services does the Petit Palace Puerta del Sol offer?

    The Petit Palace Puerta del Sol is a Chueca hotel ideal for families with children. We have family rooms for up to 4 people, free breakfast for children booking on the official website, gifts for children ...